Throughout your day, Zigi communicates with you on Slack with updates and issues that need your attention. Wherever possible, Zigi’s messages include live actions, which are actions you can take directly from Slack with one click, making it easy for you easily take immediate action, directly from Slack.

Live actions for ticket issues

When Zigi sends you updates and messages related to ticket issues, there are several different types of live actions you can take.

Update ticket status

In the following scenarios, you can update the ticket status in Jira by clicking Update status

• A PR has been merged
• A new PR is linked to a ticket with a ToDo status
• You created a new PR that has a ToDo status
• You merged a PR that’s linked to a ticket with an In Progress status

Link a ticket

In the following scenarios, you can link a Jira ticket by clicking Link ticket

• A new PR was created
• You merged a PR that isn’t linked to a ticket

View issue

When you’ve closed a ticket with open PRs, you can fix the issue by clicking View issue.

See comment

When one of your Jira tickets has a new comment, you can view the comment and respond by clicking See comment.

Live actions for PRs

When Zigi sends you updates and messages related to PRs, there are several different types of live actions you can take.